Popular questions
How long does a check take?
You choose when you submit: 6, 8 or 12 hours. If we are late, that case is free and the credits come back.
Read the full answerWhich photos do I need?
Each category has guided photo slots. Fill the required ones; experts can ask for more if they need a closer look.
Read the full answerWhat if a result turns out to be wrong?
Contact support with your certificate ID. A senior expert re-checks the case, and a changed result gets a new certificate.
Read the full answerHow do I check a certificate someone sent me?
Enter the certificate ID on Verify, or scan its QR code with your phone camera. No account needed.
Read the full answerCan I cancel a case?
Yes, until an expert or the AI check starts working on it. The credits go back to your balance straight away.
Read the full answer
Contact us
Question about an order? Open it from Orders and tap Help, so we see the case straight away.